FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why was my payment returned?

If you do not have the correct account number on it, we cannot accept it. It is to prevent a payment from being posted to the wrong account. Also, we will return if it has a stamped signature on a personal check, has been torn, taped, or stapled, is a two party check, or is missing vital information. If the bank will not accept it, we cannot accept it either.

What do I do if I have a billing question and cannot reach the office during normal business hours?

The best way to reach someone for a billing question is to come by the office. If you cannot come by and cannot get through by phone, please email us or drop a note through the drop box. Due to the current operating schedule, It is sometimes difficult to return a list of calls and get everything else done. If a customer is at the window, they take priority over the phone, although I do try to answer every call, sometimes it just isn’t possible. Calls are returned in order of priority. If you call on a Friday to ask about a bill and they were mailed that day or earlier in the week, by the time I get the message on Monday, the bill may have been delivered or is expected to be delivered that day, therefore that call would not be returned.

Check writing and Bank Draft 1-strike policy.

Due to the ever increasing threat of identity theft, as well as the time and money it takes to deal with the hassle of returned check/draft, we do not allow any checks or drafts to be made for the customer account after 1 returned item. Also, the check must come from an account holder who is named on the bill. Otherwise, it will be returned to the address listed on the check. If you have a check or draft returned, you are sent a letter with a 10 day grace to get it taken care of by cash or money order. The entire balance as well as the return fee of $35 must be paid by the 10th day from the date on the letter we send. If not paid, your water will be cut off and we will turn it over to the District Attorney’s office.

Thinking about cutting the lock off of your water meter?

Be prepared to pay for theft of utilities as well as having felony charges pressed. It could cost you thousands of dollars in damages and legal costs It’s not worth it.

Can I have more than one home or service connected to my meter?

That is not allowed. If you have home and small shed on your meter, that is fine. But more than one home or a home and a business on the same meter is not allowed. That is a state rule. If you run a small business out of your home, or a building on your property, you must have a commercial account. When it is discovered that there is more than one connection to your meter, you will be disconnected immediatly until a tap is paid for and a water meter installed for the additional dwelling. NO EXCEPTIONS!!